Legal
Privacy Policy
Last updated:
The Palm Reserve ('we', 'us', 'our') is committed to protecting the privacy of our guests and website visitors. This policy explains what personal data we collect, how we use it, and your rights in relation to it.
Information We Collect
We collect personal information you provide when making a booking enquiry or contacting us, including your name, email address, phone number, nationality, and travel dates. We may also collect information about your stay preferences and special requests. When you visit our website, we may collect technical data such as your IP address, browser type, and pages visited through cookies and similar technologies.
How We Use Your Information
We use your personal information to process and manage your reservation, communicate with you about your stay, respond to enquiries, and provide the services you have requested. We may also use your information to send you relevant updates about The Palm Reserve, subject to your consent. We do not use your data for automated decision-making or profiling.
Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with trusted service providers who assist us in operating the villa and delivering your stay — such as transfer companies or private chefs — only to the extent necessary and subject to confidentiality obligations. We may also disclose information where required by law.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Booking records are typically retained for seven years. You may request deletion of your data at any time, subject to any legal obligations we have to retain it.
Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use the site. You can control cookie preferences through your browser settings. Continued use of the site constitutes acceptance of our use of essential cookies.
Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data; to object to or restrict certain processing; and to data portability. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available on this page, with the date of last revision noted at the top. Continued use of our website or services after any changes constitutes acceptance of the updated policy.
Contact
If you have any questions about this privacy policy or how we handle your data, please contact us at [email protected].